Are you wondering why you’re not getting leads or sales from your Facebook ads? Or do you have any idea where your fans are coming from? Having a Facebook Page for your business is a great opportunity to connect your brand with your audience. It gives your business a great amount of exposure in front of your target audience. But why Facebook is still not working for you? Maybe you got the wrong target audience. Maybe your posts do not connect or are not relevant enough to your audience. If you think showing irrelevant posts to your audience is okay, then you haven’t been paying attention. Posting without understanding who your audience is or their preferences is like riding a bicycle with your eyes closed – nonsense and dangerous. Why Use Facebook Insights? According to Statista, there are about 44 million Facebook users in the Philippines this year and we are at the top spot on social media usage around the world. Taking this into consideration, having a Facebook Page for your brand is a giant leap for your business already. However, with recent big changes in its algorithms, Facebook now prioritizes showing posts from your friends and family more than posts and articles from different brands. This makes it harder for us to reach our audience and get their attention. That’s where Facebook Insights comes into the picture. With this completely free tool, you get to know the Page’s performance along with useful metrics to make sure that you are presenting the right content on your audience’s screen. So in this blog, I put together a guide to Facebook Insights for business owners or marketers like you to explore the key areas of your Facebook page and help you understand that each metric is important to your social media strategy. Comprehensive Guide to Facebook Insights Before anything else, go first to your Facebook Page and click “Insights”. If you don’t see “Insights” at first, click More. See the image below. Now that you are on the Dashboard, here are some key points to remember: Overview The Overview section is where you can find the overall performance of your Page from yesterday up to the last 28 days if you want to drop by for a quick glance. You can also track: How many people liked your Page over the last 7 or 28 days; The estimated number of people who saw all the posts (contents) you posted over the last 7 or 28 days; and How many people have engaged with your contents through reactions, comments, and shares over the last 7 or 28 days. Yes, the data available in the overview section is only limited to 7 days (or 28 days) and the estimated numbers that you can check from time to time. For a more deep-dive observation, each section breaks down every detail that you need. Tip: If you go to the bottommost part of the Overview section, you’ll find “Pages to Watch”. In this area, you can add Facebook Pages that are similar to yours or your direct competitors for you to monitor their performances as well. This includes checking their performances based on likes and engagements. Page Likes The Page Likes or Likes section allows you to see your Page’s performance according to the number of likes and where those likes came from. It is broken down into three subsections which are: Total Page Likes: You can find the total number of Page likes where you can also adjust the date range to see the number of likes your Page got from a specific time period. Net Likes: You can find the number of new likes minus the number of unlikes on a specific day. You can also find your average number of unlikes, organic and paid likes in this area. Where Your Page Likes Happened: You’ll be able to know where your page likes came from such as from visiting your page directly, a page suggestion, from a search, or how many came from your page likes campaign ads. Tip: Find the highest peak in the Net Likes and Where Your Page Likes Happened, then click it. There, you will see the specific date and the source of likes and unlikes. Backtrack to what was posted on that date and use the data gathered to continue having that peak. Reach In the Post Reach or Reach section, you can see how many people saw your posts and how they interacted with them. It’s broken down into the following: Post Reach: The estimated number of people where your posts appear on their screen which is also divided into organic & paid reach so you’ll know how your ads performed in relation to its organic activity. Recommendations: People, in general, would click “Recommend” if they like their experience with the business itself, not the Page, but you’ll see how many people recommended your Page or business whichever the customers perceive. Reactions, Comments, and Shares: In this area, you’ll see the number of people that clicked the three buttons below your post which means that they engaged with it. Reactions: See how your fans specifically react with your post now that Facebook introduced five other ways you could react to content. These are Like, Love, Haha, Wow, Sad, or Angry. Hide, Report as Spam, Unlikes: Considered as negative engagements, you can see how many people decided that they don’t want to see your posts as well as those who took back their like from your Page. Posts The Post Section is divided into two key areas. The topmost area is subdivided into three metrics: When Your Fans are Online: You can find out which day of the week your fans are online the most and the number of fans online per hour of the day. The data is only based on the most recent week, so it’s ideal to check this part every day to know the best time and day to post your content. Post