Forward-thinking companies like BPOs have turned to chatbots to ease the load of requests from consumers, clients, and at-home employees during the COVID-19 pandemic.

TopData Global Solutions, for example, is a company that provides front and back office outsourcing solutions for companies all over the world, which requires a mass of efficient employees who are skilled in Information Technology (IT) enabled services.

The need for such a workforce who are both competent in customer care and knowledgeable in IT proves to be an arduous task, especially for the company’s recruitment team. With limits to public events like job fairs, getting applicants into the fold and reaching out to viable candidates are impeded. To solve this, Emerge provided a chatbot system for TopData named TARAH.

TARAH is TopData’s automated recruitment assistant. Emerge initially developed the chatbot to answer the latter’s need to keep up with the number of messages received daily. The ultimate goal is no messages are left unanswered.

Darlene Tocmo, a recruitment head, affirmed they spent “five hours answering messages alone (not that we don’t like it)” until TARAH came. “We now have more time on our hands strategizing or planning our next recruitment activity!” she added.

Emerge, through TopData’s direction for efficient recruitment activities, like the Summer Virtual Job Fair (VJF), an online recruitment event handled by Emerge as well, and other series of VJF from 2020 to 2022, prompted further development on features like receiving and sorting applications and application requirements.